Bassett Mechanical

Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team. 

Position Purpose

The Quality Assurance and Continuous Improvement Specialist drives the company’s quality action system, ensures compliance with ISO standards, maintains and oversees document control systems, and works collaboratively with others in the company. This role plays a critical part in identifying quality issues, coordinating audits, and advancing process improvement initiatives. The role also emphasizes documentation, training, and fostering a culture of continuous improvement across the organization

Position Responsibilities:

Quality Assurance

• Provide strategic guidance on ISO compliance and ensure alignment with standards.
• Monitor and manage the quality action system to ensure timely resolution of issues.
• Lead root cause analysis and develop corrective actions for non-conformities.
• Analyze quality trends and collaborate with teams to implement preventive measures.

Internal and External Audit Leadership

• Coordinate scheduling and preparation for external ISO audits.
• Lead the internal audit team and perform internal audits.
• Develop and maintain audit documentation and train internal auditors.
• Track and oversee the resolution of audit findings to ensure compliance.

Documentation 

• Maintain and oversee document control systems, ensuring accuracy and accessibility of records.
• Manage document change requests and approval workflows.
• Create and update quality documentation, including procedures and work instructions. 

Continuous Improvement Initiatives

• Coordinate workshops and Kaizen events to identify and implement process improvements.
• Gather and analyze data to drive informed decisions and optimize workflows.
• Collaborate with teams to develop and track performance metrics for continuous improvement.
• Act as a change agent to promote a culture of continuous improvement across the organization.

Collaboration and Reporting

• Partner with cross-functional teams to address quality issues and share findings.
• Prepare and present reports on quality trends, audit outcomes, and improvement initiatives to leadership.
• Act as a liaison between departments to align quality goals with organizational objectives.

Internal Systems Testing

• Develop and implement test plans, test cases, and scripts tailored to system requirements.
• Lead both automated and manual testing efforts, ensuring comprehensive system validation.
• Identify, document, and track system defects, collaborating with development teams to resolve issues.
• Ensure that testing outcomes align with organizational objectives and system requirements.

Summary of Skills, Knowledge and Abilities

• Bachelor’s degree in Quality Management, or a related field (preferred) or equivalent experience.
• 3+ years of experience in quality assurance, internal systems testing, or process improvement roles.
• Proven experience with ISO standards (e.g., ISO 9001) and internal auditing.
• Strong understanding of quality management systems, tools, and methodologies.
• Demonstrated leadership in coordinating audits and testing processes.
• Proficiency in Microsoft Office Suite and quality management software.
• Exceptional organizational, analytical, and problem-solving skills.
• Effective communication and collaboration abilities across diverse teams.
• Proactive and results-oriented with a continuous improvement mindset.
• Flexible and adaptable to dynamic organizational needs.
• Committed to professional growth and staying current with industry trends

Direct Reports

• None